Refund policy

Damages and Shipping issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  You can contact us at customerservice@a1craftsupply.com.

No Returns or Exchanges:
All sales are considered final and returns or exchanges are not allowed. In the event of an exceptional circumstance, we may choose to allow a return or exchange. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

Items sent back to us without first requesting a return will not be accepted. Shipping costs for returns are at the buyers expense. A return shipping label will not be provided. 

To initiate an approved return or exchange, you can contact us at customerservice@a1craftsupply.com.

Please note that returns will need to be sent to the following address:                      233 Double Eagle Ranch Dr. Cedar Creek, TX 78612  

We will notify you once we’ve received and inspected your return, and let you know if the refund or exchange is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@a1craftsupply.com.

RETURNS OR REFUNDS FOR CUSTOM ORDERS WILL NOT BE ACCEPTED. PLEASE REFER TO OUR SHIPPING POLICY FOR ANY DAMAGE CLAIM QUESTIONS. DISCOUNTS OR REFUNDS WILL NOT BE ISSUED FOR ANY DELAY IN SHIPPING CAUSED BY THE CARRIER FOR CUSTOM ORDERS.